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Technical Business Analyst

Web Teks Analysts are partners and consultants, establishing relationships with both our customers and our internal staff, that enable us to deliver the right outcomes, the first time. In this role, you will leverage your passion for technology, your strengths, and the strengths of your teammates to deliver the best outcomes to each client. The Analyst is a reliable teammate; your colleagues know that they can count on you to deliver consistently.

Core Responsibilities

  • VISION: The principal responsibilities for this position include understanding business and technical outcomes for clients, formulating the vision for a technical solution, and collaborating on that solution both internally and with the client to ensure that technical outcomes are aligned with client expectations.
  • VOICE: The Technical Business Analyst provides confident, authoritative technical consultation and direction to internal and external customers.  She or he can work independently with minimal guidance, contributing to the most complex projects at a high technical level.
  • VALUE: The Technical Business Analyst must deliver value in every interaction with our clients, leveraging a solid understanding of web technologies and how to apply them to business problems. He or she will recognize strategic opportunities and identify openings to grow our relationships with our customers.

As a Technical Business Analyst, you will

  • Assess the business and technical processes of our customers, and develop a concrete action plan for remediation of the identified issues.
  • Engage daily with the cross-functional team to develop and implement the technical solution, driving to the outcomes the client needs.
  • Share your passion for solving problems with technology.
  • Collaborate in developing and defining business requirements, technical approach, database design, flow diagrams, service architecture, technical specifications, and other key definitions as appropriate for the particular engagement.
  • Maintain high standards for quality in every deliverable, including meaningful charts and diagrams to support business and technical products.
  • Demonstrate planning and organizational skills to handle multiple deadlines and manage several projects in parallel.
  • Be achievement oriented, process centered, and committed to impeccable quality.
  • Learn and apply new problem domains and new technologies in every engagement.
  • Coach or mentor colleagues, sharing knowledge and experience to benefit our clients.
  • Work diligently, entering time and expenses in ConnectWise as they occur.
  • Be a self-starter: creative, aggressive, smart, polished, with meticulous attention to detail.
  • Hold unquestionable integrity and unparalleled work ethic.

Required Experience

  • Five or more years’ experience in web technologies, software engineering, and/or IT
  • Database design, software architecture, and/or programming experience, demonstrating superior problem-solving and troubleshooting skills
  • Experience with relational and NoSQL database technologies, web frameworks, content management systems
  • A history of effective communication with both technical and non-technical audiences, including clients and technical colleagues
  • Bachelor’s degree or higher, in a field related to IT, computer systems, or computer science; or three or more years of additional related work experience

Preferred Experience

  • Two or more years’ experience developing software solutions.
  • History working for an agency.
  • Strong understanding of Open Source development technologies and methodologies.
  • Prior experience as Product Owner or Scrum Master, including prioritizing development backlog, planning releases, planning sprints, and driving requirements/user stories.


  • Minimal (< 15%).
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